Pro-Active Maintenance Support

Along with Third Party Hardware Maintenance, we also offer our clients the Tier One Pro-Active Storage Maintenance Support. Our Tier One Pro-Active storage support model replicates that of the OEM. Our support provides proactive remote monitoring 24×7 and dial home access to provide a fix to escalations. This ensures both best practice and improved uptime which helps our customers stay live and productive if a fault is diagnosed. “As we monitor and support these systems, just like the OEM’s do, your customers know they are getting the same level (often better and more responsive) than the service they once received from the OEM” The only difference between us and the OEM is the ability for us to give firmware upgrades, which no third party can supply, unless the customer has access to the code themselves. Techsub.IT solution is a perfect fit for customers who have a stable environment that would like to sweat the assets a little longer, but don’t want to pay excessive OEM support costs as the equipment gets older.