SLA Code | Description |
---|---|
NDMF817 | Next Business Day response, Monday-Friday, (08:00-17:00) |
ND2MF817 | 2nd Business Day Response, Monday-Friday, (08:00-17:00) |
ND3MF817 | 3rd Business Day Response, Monday-Friday, (08:00-17:00) |
SD2MF817 | Same Day 2 hour response, Monday-Friday, (08:00-17:00) |
SD2MF024 | Same Day 2 hour response, Monday-Friday, (00:00-24:00) |
SD4MF024 | Same Day 4 hour response, Monday-Friday, (00:00-24:00) |
SD8MF024 | Same Day 8 hour response, Monday-Friday, (00:00-24:00) |